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MAP, CEP, or CDP? Klaviyo’s James Fang on where marketing automation is headed

MAP, CEP, or CDP? Klaviyo’s James Fang on where marketing automation is headed

A conversation about consolidation, AI, and why labels like CEP or MAP might miss the bigger picture.

Season 2 of Couch Confidentials opens with James Fang, Director of Product Marketing at Klaviyo and former VP at mParticle. We get into the weeds of Martech terminology, such as CEP, MAP, CDP, and whether those labels still mean anything when platforms are converging. James shares why Klaviyo positions itself as a B2C CRM built on a shared data platform, and how that ties into the wider trend of commoditized CDP features.

We also discuss the consolidation wave I’ve written about in the CDP Reboot and Multi-CDPs series, with James pointing to real-world cases where companies are questioning the

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Is it all a magical illusion?

Is it all a magical illusion?

Rethinking the Quadrant / Part 1: Why the Magic Quadrant no longer reflects CDP reality

Gartner’s Magic Quadrant is treated like gospel in boardrooms from Dubai to Düsseldorf. A single position in that familiar matrix can nudge millions in Martech budgets from one vendor to another. The thing to keep in mind is that the Quadrant doesn’t measure what many buyers think it does. It rewards size, vision, and analyst choreography, and not necessarily real-world usability, implementation speed, or practitioner satisfaction. It reflects power structures, and rarely performance.

This first part in the Rethinking the Quadrant series takes aim at the mechanics behind those polished charts and asks a blunt question:

What kind
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