Marketers are ignoring 95% of their customers – Are you one of them? (Feat. Tommy Sowerby)

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In this episode of Couch Confidentials, I sit down with Tommy Sowerby to challenge everything we think we know about anonymous users in marketing. With 85-95% of website visitors remaining unidentified, are we missing massive opportunities by focusing too much on known users?

Tommy, a SaaS marketing expert with experience at Tealium and Relay42, shares his candid take on:

✅ Why anonymous users are an untapped revenue goldmine

✅ How attribution and personalization are evolving in a privacy-first world

✅ The real impact of

Marketing Operations isn’t just about tools, it’s about strategy, people & process!

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In this episode of Couch Confidentials, I sit down with Odd Morten Sørensen, Marketing Operations Consultant at PlayMOps, to talk about the real challenges of Martech implementation. But before we even got into that, we had an unexpected personal connection—turns out we had a mutual friend in the Norwegian Navy! I shared a short clip of that moment yesterday, but the full conversation is even better.

What we covered in this episode:

•The SOPP framework: Strategy, Organization, People, Process

• Why

Treasure Data didn’t start as a CDP—we evolved into one. And that makes a huge difference.

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Had an incredibly insightful conversation with Kazuki Ohta, the co-founder and CEO of Treasure Data, about the evolving CDP landscape, the ambitious Trade-up Program, and even some surprising macroeconomic insights into Japan’s workforce and AI.

Kazuki’s unique perspective on the real role of a CDP (hint: it’s much more than just marketing) and his approach to solving failed implementations makes this one a must-listen for anyone in MarTech and data.

We covered a lot of

Let's talk about the outcome economy! My chat with Alistair Croll & Sean Power

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In this conversation, Alistair Croll and Sean Power discuss the challenges and changes in the publishing industry, particularly focusing on the disconnect between authors and their audiences. They explore the financial implications of traditional publishing models, the potential of direct sales, and the evolving landscape of content consumption, including audiobooks and the impact of AI on copyright and content ownership. The discussion also touches on the importance of web analytics and customer data in understanding market dynamics and driving innovation. In

CDP Chaos: Are businesses optimizing or abandoning their investments? A chat with Mike Ferguson

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Had the pleasure of sitting down with Mike Ferguson from Redpoint Global for a relaxed but insightful conversation on Couch Confidentials. We dove into the three R’s of customer experience—Recognition, Relevance, and Right Time—and how they shape the way brands interact with their customers in real time .

Mike shared some great insights on how CDPs can directly impact paid media match rates, demonstrating how enhancing customer data leads to higher targeting accuracy and better campaign ROI . We also tackled

Timo Dechau on why analytics tracking is a design problem, not a technical one

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In this conversation, Matthew Niederberger and Timo discuss the complexities of data analytics, emphasizing the importance of creating effective tracking plans and analytics setups. They explore the evolution of data collection strategies, the significance of aligning analytics with business goals, and the necessity of fostering a data-driven culture within organizations. Timo shares insights on leveraging AI for analytics, the future of data implementation, and the role of books in knowledge sharing. The discussion also touches on innovative marketing techniques and the protection