Had the pleasure of sitting down with Mike Ferguson from Redpoint Global for a relaxed but insightful conversation on Couch Confidentials. We dove into the three R’s of customer experience—Recognition, Relevance, and Right Time—and how they shape the way brands interact with their customers in real time .
Mike shared some great insights on how CDPs can directly impact paid media match rates, demonstrating how enhancing customer data leads to higher targeting accuracy and better campaign ROI . We also tackled
