ai - Martech Therapy (Page 2)

Can an AI marketing OS really think like a CMO?

Inside my demo with Dojo AI, from Lucky Saint campaigns to zebra striping trends

I sat down with Duarte Garrido and Luke Costly-White to see what DOJO AI calls an “all-in-one AI Marketing Operating System”. Big claims, but then again, these are undoubtedly “big claim” days we are living in, so I wanted to see what that actually looks like in practice.

Luke’s story already makes this demo interesting. Luke began as a DOJO power user, then became an angel investor, and now works at the very company he backed (for those who read my piece on reference calls with angel investors: this one isn’t on the sidelines anymore).

The demo itself

Martech World Forum, London, looking back

AI was everyone's "mot du jour" but it's losing ground to calls for stronger foundations and more collaboration

When I fly into London, I always do four things.

I make sure to take a flight from my nearby airport, Rotterdam.
Once on board, I’ll have a gin & tonic (no, not in the morning, you animals!).
I listen to the entire album of Breakbeat Era’s Ultra Obscene, an album I bought back in London when it was released in 1999, a true classic.
When the tires hit the tarmac, I’ll jump on the DLR and head into town.

Hold your horses, don’t go shouting “classic OCD”! It’s a ritual I picked when working

Why the next five years of data strategy will make the last look easy

Season 2, Episode 4 of Couch Confidentials with Tealium’s Zack Wenthe

When Zack Wenthe from Tealium told me, “the next five years of data strategy will make the last look like child’s play”, I felt both intrigued and uneasy. Intrigued because Zack has been around long enough in the CDP world to know what he’s talking about. Uneasy because if the last few years already left most teams exhausted, what’s coming next?

We circled around two big forces → privacy and AI. Not in the shallow “AI will optimize your campaigns” sense, but in the way these forces are already reshaping human behavior. Zack made the point that customers

From psychology to Spryker: Guido Jansen on community, automation, and AI in B2B

Spryker’s Global Business & Technology Evangelist, Guido Jansen, discusses community, vibe coding, and the reality of AI in the enterprise.

In this episode of Couch Confidentials, I sit down with Guido Jansen, Spryker’s Global Business & Technology Evangelist, and someone with one of the longest job titles I’ve ever introduced on the podcast. Guido’s path is unusual: a background in applied cognitive psychology, years building the Magento community, and now leading community and customer success efforts at Spryker.

We discuss what it means to build ecosystems that last and how feedback loops from hackathons and developer meetups inform Spryker’s product direction. Guido also shares his experiments with n8n, vibe coding, and MCP integrations, as well as

Agentic AI in Martech: Trust without understanding

Part 5: How to govern systems you can’t fully comprehend.

My Tesla occasionally does something that makes me question everything I think I know about driving. Since I have owned it, there have been numerous times when it suddenly slammed on the brakes while on autopilot, no visible obstacles, no construction signs, perfect weather. Just phantom braking, the phenomenon that’s been getting Tesla scrutinized by government agencies.

My wife hates when this happens. She’s made it very clear that I shouldn’t rely on autopilot when the family is in the car, both for safety reasons and because she’d prefer I not sleep on the couch.

Agentic AI in Martech: The new org chart

Part 4: Roles that emerge when AI handles execution

A friend recently asked me what a marketing ops manager actually does when AI agents are handling campaign execution, optimization, and conflict resolution. It's a fair question. If systems are making billions of decisions autonomously, what's left for us mortal humans?

My first instinct was to give the standard consultant answer about "strategic oversight" and "creative direction." But the more I thought about it, the more I realized that's probably wrong. The interesting human roles in an agentic world are likely to be things we haven't fully invented, yet.

Beyond the "Human in the Loop" fiction

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Beyond the "Human in the Loop" fiction